Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Pontypridd | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how Pharmacy Weight Loss Pontypridd collects, uses, and safeguards your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Pontypridd is a GPhC-registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Pontypridd and the surrounding areas of the United Kingdom. We act as the data controller for all personal information you provide to us.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and other clinical data necessary for prescribing weight loss treatments
• Payment information: Billing details processed securely through our payment provider
• Consultation data: Responses to health questionnaires and pharmacist assessments
• Technical data: IP address, browser type, and website usage information collected via cookies

3. How We Use Your Data

Your data is used strictly for the following purposes:

• Conducting safe clinical assessments and issuing appropriate prescriptions
• Processing and dispatching your order (orders are typically dispatched within 1 working day once approved by our pharmacist)
• Communicating with you about your treatment, orders, or account
• Maintaining accurate medical records as required by GPhC regulations
• Complying with our legal and regulatory obligations
• Improving our services and website experience

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and where necessary, processing special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We use the following types of cookies:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand site traffic and user behaviour to improve our services
• Functionality cookies: Remember your preferences and settings

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing partners: Registered prescribers involved in your clinical care
• Delivery providers: Courier services used to dispatch your medication
• Payment processors: Secure, compliant payment gateway providers
• Regulatory bodies: The GPhC or other authorities where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely, and access is restricted to authorised personnel only.

8. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also request that we restrict or stop processing your data in certain circumstances. To exercise any of these rights, please contact us directly using the details below. We will respond to all data-related requests promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Pontypridd
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.